Sony updates PS4 failure rate figure

Last Updated: November 20, 2013


Sony has updated its Playstation 4 failure rate figures and now says that less than one percent of units shipped so far have been affected by problems. This represents an increase over the previous 0.4 of a percent figure that was given.

Of course the number itself is still quite low, and certainly much lower than the failure rates that can recall from previous generation console launches (such as Microsoft’s Xbox 360). Sony has also said that the one percent figure is “within the expected range for a new product introduction” and we would tend to agree.

There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units. We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction. We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged.

Still, with over one million Playstation 4 consoles sold within the first 24 hours of its release, that equates to at least 10,000 PS4s with problems and just as many frustrated and annoyed gamers – not an insignificant number to deal with!